Here are some things I learned this week:
- Don't take others reactions personally. There is always a reason behind what is said, take the time to figure it out and come to a conclusion about what moves to make next.
- If you don't have the answers, it is okay to say "I don't know." Then go and find the answers and tell the team what you have come up with for the findings, or better yet come out to a solution together.
- People want to feel heard more than they care about you agreeing with them. Don't just nod in affirmation. Ask questions such as:
- tell me more about your concern
- I see where you are coming from, what led you to that belief?
I am not a master communicator, I clearly have a lot more to work on. Baby steps.
